FAQ

ELIROSE SKINCARE FAQS

WHAT IS ELIROSE SKINCARE'S POSITION ON ANIMAL TESTING?

We do not test on animals and we are approved vegan and cruelty-free by PETA.

WHAT IS THE DIFFERENCE BETWEEN NATURAL & ORGANIC?

In order to be able to claim and be certified organic, our skincare products have to contain at least 95% of organic ingredients. However, a natural skincare company can claim to be natural even if they only use 1% of natural ingredients. That is why we are certified organic by both COSMOS and the Soil Association.

Follow our movement #morethannatural

ARE YOU CERTIFIED ORGANIC?

Yes, our Nourishing Organic Serum is certified 100% organic by COSMOS and the Soil Association.

Our licence number with the Soil Association & COSMOS: CS26567

HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?

After placing your order you will receive an email confirmation.

HOW CAN I USE A PROMO CODE?

EliRose Skincare occasionally gives you the opportunity to take advantage of other special offers, by entering promo codes upon checkout. These promo codes are available for online orders only and cannot be applied to previous purchases. Only one promo code may be used per order.

IS IT SAFE TO ORDER ONLINE?

Ordering from EliRose Skincare online is safe and secure. Once you click on “Order Review,” you’re on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.

CAN I PLACE MY ORDER OVER THE PHONE?

Of course! Simply call +44 (0) 330 043 7671 and a lovely agent will take you order. We’re open from 8am until 9pm Mon-Fri, 9am until 9pm on Saturdays or 9am until 5pm on Sundays.

WHAT IS YOUR RETURN POLICY?

EliRose Skincare would like you to be satisfied with your purchase. If you would like to return an EliRose Skincare product, please see our return policy below for returns made to eliroseskincare.com

 

For purchases in the UK, this return policy does not affect your statutory rights.

Returns to eliroseskincare.com:

You may return any unopened or gently used eliroseskincare.com purchase within 14 days of purchase by contacting us at accounts@eliroseskincare.com. We will provide you a return authorization number as well as shipping instructions for your return package. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective. If you receive products in a eliroseskincare.com purchase that are damaged or defective, please refer to “Damaged or Defective Products” section below.

When you send us your return package, please include the return authorization number that we have provided you. We suggest you ship via a traceable service to ensure delivery. You may choose, upon our acceptance of your return, to have the price you paid for the product either refunded to the original purchaser’s method of payment (i.e., we will only credit the debit or credit card used to make the original purchase) or applied to the purchase of products from Eliroseskincare.com of equal or greater value. Your original shipping and handling charges will not be refunded.

Damaged or Defective Products:

When your Eliroseskincare.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately at accounts@eliroseskincare.com. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund for the price you paid for the product to the original purchaser’s method of payment. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.

CAN I SELL ELIROSE SKINCARE PRODUCTS IN MY STORE?

To discuss this further please email us at marketing@eliroseskincare.com

DO YOU OFFER SAMPLES?

Unfortunately, since our meticulously sourced organic ingredients are handmade in only one size of glass packaging. We are currently unable to offer samples. However, you can enjoy 10% OFF on our Nourishing Organic Serum with the promotional code “TRYORGANICSERUM”.