PRIVACY POLICY

How we use your information

Your name and contact details

Delivery

We need your name and contact details in order to be able to deliver your wonderful EliRose Skincare order.

Fraud prevention

Unfortunately, this is an essential to make sure we protect you and/or EliRose Skincare against fraud.

Order updates

We have to email or contact you to perform our contract to you and make sure you are informed when you can expect your EliRose Skincare order.

Adverts on the web

If you browse the web and you see our EliRose Skincare adverts, this is only to introduce you to our latest products or offers.

New products Alert

We might send you information by email, simply to keep you up to date of any upcoming products. Only with your permission. We do not spam.

Preferences

We simply want to make sure we are always offering you the best experience and products, and to do so we have to analyse what you like and other customers.

Your date of birth information

Fraud prevention

To prevent fraud against either you or EliRose Skincare.

Your payment information

Take payment & give refunds

In order to perform our contract to you we need your payment information.

Fraud prevention

To prevent fraud against either you or EliRose Skincare.

How we use your contact history with EliRose Skincare

Provide the best customer service

In order to offer you a quality customer service we use the feedback from you left on either our social media, instant chat, emails or phone.

Purchase history

In order to provide you a quality customer service, support and being able to handle efficiently returns.

Purchase history & preferences

We like to find out what you like and/or other customers to always offer you the best products and customer service.

How we use information about your phone or laptop

Default option for you

To improve our service to you, use this information we can improve our website and set default options for you.

Protect our website

In order to be able to protect your data, as well as preventing and detecting fraud against either you and/or EliRose Skincare

How we use information from accounts that you link to EliRose Skincare

Log into our website from third party

To enable you to log into our website from a third party, such as Instagram, Facebook and LinkedIn. This allows you to make an order or access our website easily from your social media accounts.

Product recommendation

This allows you to find products that you like from recommendations.

How we use your responses to surveys, promotions & competitions

Survey, promotion & competition

This allows you to enter promotion and/or competition. We need your contact details in order for you to collect you prize! Our surveys help us to offer you a better customer service and experience.

Product recommendation

This allows you to find products that you like from recommendations.

Our privacy promise

Sharing your information

EliRose Skincare do not sell your personal data to any third party – including your name, address, email address or credit card (payment) information.

However, in order to be able to offer you the best experience and customer service, we share your data with the following categories of companies:

  • Companies that work with us to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providerssuch as marketing agencies, advertising third-parties and website hosts, who help us run EliRose Skincare Ltd
  • Credit reference agencies, law enforcement and fraud prevention agencies, in order to prevent fraud
  • Companies approved by you, such as social media sites, and Paypal where you choose to use their payment service
Marketing Messages

If you have agreed for us to keep you up to date, we’ll send you marketing messages by email,  to update you on our products, promotions as well as to help you find easily our products.

How to stop marketing messages from Eliroseskincare.com

You can easily stop receiving marketing messages from us at any time you would like.

You can simply do this by:

Once you have done one of this step, we will update your profile to ensure that you don’t receive further marketing messages.

Stopping marketing messages will not stop service communications. We will still send you messages related to your order updates or where you have expressed an interest in an activity at EliRose Skincare.

Adverts for EliRoseSkincare.com

In order for you to find our products easily, and keep you up to date with our promotions and products, we use online advertising.

We target EliRose Skincare banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of EliRose Skincare or ads you have previously clicked on

Your information

We protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

Keeping your information

In order to offer you the best customer service and experience, we will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

Your rights related to your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you
  • The right to request that we delete your data, or stop processing it or collecting it
  • The right to stop direct marketing messages, which you can do through by directly unsubscribing to email or contacting us at hello@elirosekincare.com, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

 

If you want to exercise your rights, have a complaint, or just have questions, please contact us at hello@eliroseskincare.com

Make changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the EliRoseSkincare website or other EliRoseSkincare services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use EliRoseSkincare.

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

Privacy & Cookies in details

Privacy Policy in details

Privacy policy

www.eliroseskincare.com is published and maintained by EliRose Skincare Ltd.

EliRose Skincare Limited is based in the United Kingdom with its registered office located at 3th Floor, 207 Regent St, London W1B 3HH.

EliRose Skincare Ltd comprise (”we”, ”us” and/or ”our”).

  1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2   By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  1. Credit

2.1    This document was created using a template from SEQ Legal (http://www.seqlegal.com).

  1. Collecting personal information

3.1    We may collect, store and use the following kinds of personal information:

(a)    information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);

(b)    information that you provide to us when registering with our website (including your email address);

(c)    information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(d)    information relating to any purchases you make of our goods or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details)

(e)    [information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and

(f)     any other personal information that you choose to send to us.

3.2    Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

  1. Using personal information

4.1    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

4.2    We may use your personal information to:

(a)    administer our website and business;

(b)    personalise our website for you;

(c)    enable your use of the services available on our website;

(d)    send you goods purchased through our website;

(e)    send statements, invoices and payment reminders to you, and collect payments from you;

(f)    send you non-marketing commercial communications;

(g)    send you email notifications that you have specifically requested;

(h)     send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);

(i)     send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(j)    provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(k)     deal with enquiries and complaints made by or about you relating to our website;

(l)   keep our website secure and prevent fraud; and

(m)    verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

4.3    If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

4.4    Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

4.5    We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4.6    All our website financial transactions are handled through our payment services provider, Stripe. You can review the provider’s privacy policy at stripe.com. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

  1. Disclosing personal information

5.1    We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2    We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

5.3    We may disclose your personal information:

(a)    to the extent that we are required to do so by law;

(b)    in connection with any ongoing or prospective legal proceedings;

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)    to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

(e)    to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.4    Except as provided in this policy, we will not provide your personal information to third parties.

  1. International data transfers

6.1    Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

6.2    Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

6.3    Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.4    You expressly agree to the transfers of personal information described in this Section 6.

  1. Retaining personal information

7.1    This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

7.2    Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3    Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:

(a)    to the extent that we are required to do so by law;

(b)    if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c)    in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  1. Security of personal information

8.1    We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2    We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

8.3    All electronic financial transactions entered into through our website will be protected by encryption technology.

8.4    You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8.5    You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

  1. Amendments

9.1    We may update this policy from time to time by publishing a new version on our website.

9.2    You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3    We may notify you of changes to this policy by email.

  1. Your rights

10.1  You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)    the payment of a fee (currently fixed at GBP 10); and

(b)    the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

10.2  We may withhold personal information that you request to the extent permitted by law.

10.3  You may instruct us at any time not to process your personal information for marketing purposes.

10.4  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

  1. Third party websites

11.1  Our website includes hyperlinks to, and details of, third party websites.

11.2  We have no control over, and are not responsible for, the privacy policies and practices of third parties.

  1. Updating information

12.1  Please let us know if the personal information that we hold about you needs to be corrected or updated.

  1. Cookies

13.1  Our website uses cookies.

13.2  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

13.3  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

13.4  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13.5  We use both session and persistent cookies on our website.

13.6  The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)    we use Google Analytics, WooCommerce and Tawk.To to recognise a computer when a user visits our website and track users as they navigate the website and enable the use of a shopping cart on the website and prevent fraud and improve the security of the website and validate authenticated users sessions.

13.7  Most browsers allow you to refuse to accept cookies; for example:

(a)    in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)    in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)    in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

13.8  Blocking all cookies will have a negative impact upon the usability of many websites.

13.9  If you block cookies, you will not be able to use all the features on our website.

13.10 You can delete cookies already stored on your computer; for example:

(a)    in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b)    in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c)    in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

13.11 Deleting cookies will have a negative impact on the usability of many websites.

14. Our details

14.1  This website is owned and operated by EliRose Skincare Ltd.

14.2  We are registered in England and Wales under registration number 09777294, and our registered office is at 8/10 South Street, Epsom, Surrey, England, KT18 7PF.

14.3  Our principal place of business is at 3rd Floor, 207 Regent St, London, W1B 3HH, UK.

14.4  You can contact us:

(a)    given above;

(b)    using our website contact form;

(c)    by email, using the email address published on our website from time to time.

Cookies in details
  1. Cookies

13.1  Our website uses cookies.

13.2  A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

13.3  Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

13.4  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

13.5  We use both session and persistent cookies on our website.

13.6  The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a)    we use Google Analytics, WooCommerce and Tawk.To to recognise a computer when a user visits our website and track users as they navigate the website and enable the use of a shopping cart on the website and prevent fraud and improve the security of the website and validate authenticated users sessions.

13.7  Most browsers allow you to refuse to accept cookies; for example:

(a)    in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b)    in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c)    in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

13.8  Blocking all cookies will have a negative impact upon the usability of many websites.

13.9  If you block cookies, you will not be able to use all the features on our website.

13.10 You can delete cookies already stored on your computer; for example:

(a)    in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b)    in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c)    in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

13.11 Deleting cookies will have a negative impact on the usability of many websites.

Here’s how we intend to keep your data protected and safe.

 

  1. We will only use your data to improve our service.
  2. We promise to protect your data.
  3. We won’t ever spam you, you decide if you would like to hear from us.
  4. We won’t keep your data if we don’t need it to improve you experience, we will happily delete it.