EliRose Skincare would like you to be delighted with your purchase which is why we offer Free Returns for online orders. If you would like to return a EliRose Skincare product, please see our return policy below for orders purchased through


All returns must be requested within 14 days of delivery. Products must be returned to us within 14 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back. We will process a refund after our warehouse has received the stock back. It will usually take 3-5 days from refund for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. Refunds will only be made to the original purchaser’s method of payment.

If you have any refund and return queries or would like to request a refund please contact our friendly customer service team on


When your order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us at To return a damaged or defective product, please follow the instructions on the Returns process above. Your original shipping and handling charges will not be refunded, but any replacement for a damaged or defective product will be shipped to you free of charge.

Please submit a return ticket using the form below.

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